Our people are chosen for their ability to put the needs of our clients and their customers at the heart of all decision making. They share a commitment to keep promises and to deliver solutions ‘right first time’.
Our approach as a business is underpinned by the Balfour Beatty Group values that promote respect, integrity, teamwork and excellence. These values are supported by our group wide ‘Code of Conduct’ that sets out clearly defined standards for how we work and what we value.
Balfour Beatty Utility Solutions takes a proactive lead with dedicated customer service teams on the ground and a 24 hour telephone customer helpline. All our operatives working onsite are trained to deliver effective customer service at a one to one level. Our real-time management information systems enable us to send accurate and timely information out to local residents.
As a corporate member of the Institute of Customer Service (ICS), we are committed to providing our employees with ICS-accredited training and qualifications, helping to ensure that all of our dealings with members of the public are handled in a professional manner.
By investing in our people and sharing best practice from across the customer service and utilities industries, we aim to continue to develop our customer service processes, increasing customer satisfaction and improving the service we deliver.