Customer Service

As a corporate member of the Institute of Customer Service, customer satisfaction is at the heart of all our operations. Balfour Beatty Utility Solutions has an excellent track record for ensuring that our work has minimal impact on our customer's lives

We have dedicated Customer Service Teams throughout the regions who proactively approach customers who may be affected by our works, in order to provide upfront information, as well as the opportunity to provide feedback regarding the level of service they have received.

Balfour Beatty Utility Solutions also has a 24/7 Helpline, dedicated to handling any enquiries from our customers, however, it is our intention that any issues are identified and resolved, before the customer feels the need to contact us. If you have any queries, please call our customer helpline on 0800 121 4444.