Customer Service

Providing Customer Service Solutions

At BBUS, delivering outstanding customer service is essential for our vision, to be regarded as the Ultimate Utility Solutions Provider in the UK.

As a core company value, Customer Focus is a top priority for all our teams. Our approach to the delivery of great customer service involves every employee working together, putting customers first at all times and taking equal responsibility for the delivery of a proactive, professional service.

We have dedicated Customer Service Teams throughout the UK who proactively approach customers who may be affected by our works, in order to provide upfront information, as well as the opportunity to provide feedback regarding the level of service they have received.

BBUS also has a 24/7 Helpline, dedicated to handling any enquiries from our customers, however, it is our intention that any issues are identified and resolved, before the customer feels the need to contact us. If you have any queries, please call our FREE Customer Helpline on 0800 121 4444.

Customer Service People

Being a corporate member of the Institute of Customer Service is a clear indication of our commitment to customer service - we provide an ICS training programme for employees to ensure exceptional service is delivered across the business.

By investing in our people and sharing best practice from across the industry, we will continue to improve the way we work, increasing customer satisfaction and reducing un-necessary customer contacts.

The BBUS Customer Service Managers have the responsibility for selling the benefits of customer service across our business, promoting our service offering with a view to breaking down barriers and creating a positive culture.

Following the successful introduction of the Customer Liaison Officer roles across the UK during 2008, service levels have significantly improved against the previous year, with a reduction in customer contacts by 20% and a reduction in repeat customer contact by 50%.