Meet Holly

Helpline Team Leader

"The best part of my job is definitely the variety as you never know who's going to call. It's different everyday and there's always something interesting to get my teeth into.

The company recognises the importance of having a customer helpline so that residents affected by our work can contact us if they have any queries. I'm the first point of contact that our customers will speak to. My role is to help resolve their query. Everybody on the team takes ownership of their calls which makes the customer experience much more personal. We get between 200-250 calls a day and each one is important.

There is a great team spirit, everyone is so supportive and our teams working on site are really keen to make sure any concerns are dealt with as soon as possible.

The most rewarding part of my job is hearing the customer say 'Thank You'- If the customer's happy, I'm happy. It's brilliant when you know they're satisfied with your help."