BBUS pilot new on-line customer scheme called 'In Your Area'

18 March 2009

Left: BBUS 'In Your Area' pilot on-line customer scheme

Severn Trent Water, United Utilities and Yorkshire Water customers have been offered the opportunity to trial a new on-line pilot scheme to access details of major water utility works, available from March 2009, hosted by BBUS.

The new web based 'In Your Area' pilot scheme is being trialed as a proactive communication channel for the three BBUS clients, so their customers can find out what major water works are in progress in the area and more importantly to find out why they are happening. The pilot will run from March to May 2009.

Julie Maund, BBUS Customer Service Manager said: "We believe this new web based scheme is an excellent way for us to proactively engage with customers and provide full access to information relating to the works in their area. It will also help us manage customer expectations more effectively and keep them informed about why we're there and how long we'll be there for.

"Providing high quality Customer Service is a top priority for BBUS, so alongside notification letters and local media announcements and proactive face to face liaison, we hope this pilot scheme will keep customers fully informed."

The website will include a number of important pieces of information:

• Key contact numbers in the local area
• Copies of scheme specific letters issued to residents and media announcements
• The ability to request Live Updates on progress

Below are the schemes that will feature on the pilot website:

• Severn Trent Water:
• Gloucester Water services replacement
• Binton and Welford on Avon Water Mains replacement scheme
• United Utilities:
• Manchester City Centre Water Mains replacement
• Manchester Water Ring Main Cleaning Project
• Yorkshire Water:
• Sheffield Trunk Mains Work
• Castleford Trunk Mains Work

Following the trial period (March to May 09) more details will be announced about the launch of the scheme across the whole programme of works.

To look at the website and find out more the schemes log onto www.bbusl.com/inyourarea