BBUS partner at the National Customer Service Awards 2009

15 April 2009

Left: BBUS partner at the National Customer Service Awards 2009

BBUS is delighted to be an official partner of the National Customer Service (NCS) Awards in 2009, sponsoring the SOCAP Award for Innovation in Customer Service.

The NCS Awards are the benchmark for excellence within the customer service industry across the UK. Now in its 10th year, the Awards have become a firm fixture on business calendars and are highly regarded across the industry.

At Balfour Beatty Utility Solutions, delivering outstanding customer service is essential for our vision, to be regarded as the Ultimate Utility Solutions Provider in the UK. Customer Focus is a top priority for all BBUS teams and its approach to the delivery of outstanding customer service involves every employee working together, putting customers first at all times and taking equal responsibility for the delivery of a proactive, professional service.

Kevin Hewett, Customer Service Project Manager at BBUS said: "Being an official partner for the NCS Awards has been an excellent way to re-enforce our Customer Focus approach across our business throughout the UK.

"BBUS is a corporate member of the Institute of Customer Service and we offer employees an ICS training programme, to ensure outstanding service is delivered across the business. By investing in our people and sharing best practice from across the industry, we will continue to increase customer satisfaction and reduce unnecessary customer contacts."
 
To take part in the National Customer Service Awards 2009 you will need to choose your categories and register to enter by the 26th May 2009. All entry forms must then be submitted by the entry deadline of 30th June 2009.

With 24 categories, the National Customer Service Awards caters for all individual, team and organisational dynamics within the industry. The Awards programme will culminate in a glittering Awards Dinner & Ceremony on the 9th December 2009, at the Grosvenor House Hotel, Park Lane in London.

The SOCAP Award for Innovation in Customer Service, sponsored by BBUS, is open to all organisations, and recognises new ideas and developments within customer service that enable organisations to meet the needs of their customers more effectively, leading to increased satisfaction and loyalty.

To find out more about the awards log onto www.customerserviceawards.com