This privacy policy sets out how Balfour Beatty Utility Solutions (“us” or “we”) uses and protects any information that members of the public (“you”) provide when contacting its Customer Helpline.

Balfour Beatty Utility Solutions is committed to ensuring that the privacy of its customers is protected. Should you be asked to provide certain information by which you can be identified when contacting us, you can be assured that it will only be used in accordance with this privacy statement.

Balfour Beatty Utility Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated and is effective from January 2012.

1. What we collect

We may collect the following information:

• Name
• Contact information, including email address and telephone number
• Other information relevant to resolving your enquiry
• Information relating to customer survey feedback

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Training and quality
• Improving our products and services.
• To clarify details of your enquiry
• Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. In certain instances we may pass your details onto our clients in order resolve your enquiry or to analyse customer feedback.